Availability
It is and always has been our company policy to endeavour to keep all wheelie bins in all sizes and colours available for immediate dispatch but sometimes due to excessive demands on a certain bin this may not always be possible on these rare occasions you will either be offered an immediate refund or the wheelie bin/wheelie bins will be delivered as soon as they are back in stock.
Delivery
We aim to deliver all wheelie bins ordered on the standard delivery tariff in 3-4 working days on rare occasions this, for whatever reason may extend to up to 7 working days.
If possible it is always advisable to tell us of a safe place where the wheelie bins can be left if there is not going to be anyone in. If there is nobody there and there is no safe place specified then a £5 redelivery fee may be applied.
If an order is cancelled before it leaves the warehouse then no charge will be applied, if the wheelie bin/wheelie bins have already been dispatched then you are liable for the delivery and return charges.
Returns Policy
When your wheelie bins are delivered you will be asked to sign for them and you have received them in good condition. If the unlikely event your goods are damaged or are incorrect they must be immediately rejected so as the courier can return them to us and arrange replacement ASAP.
If the damage is not apparent on delivery you have 24 hours to notify us Your rights under the Consumer Protection (Distance Selling) regulations 2000 remain unaffected.
If for whatever reason you are unhappy with your purchase from us then providing the bin is retuned with 7 days in its original packaging and no waste has been placed in it then a refund will be issued minus handling fees of 15%, this covers transaction fees, restocking fees.
All goods returned which have been deemed by the customer as faulty must be returned at the customers cost within 7 days. Customer must retain proof of postage for returned goods as Wheeliebins Ltd. cannot be held responsible for non-delivery of returned goods.
Once the goods have been confirmed by us as faulty a refund will be issued.
Our terms and conditions are governed by the laws of England & Wales but do not affect your statutory rights.
Wheeliebins Ltd. reserve the right to change descriptions and pricing of all goods at any time.
Wheeliebins Ltd. can only be responsible and can only be held liable for the cost of goods purchased.
